WHAT IF MY PACKAGE IS LOST?
ONCE THE PACKAGE LEAVES OUR , IT FALLS UNDER THE LIABILITY OF THE COURIER AND CAN BE SUBJECT TO ISSUES THAT ARE OUT OF OUR CONTROL. YOU WILL NEED TO CONTACT THE ACCORDING SHIPPING SERVICE FOR UPDATES ON ANY DELAYS OR SHIPPING ERRORS.
PLEASE MAKE INQUIRIES ON IDLE PACKAGES WITHIN 30 DAYS FROM THE ORDER DATE. YOU MAY CONTACT OUR SUPPORT TEAM IF YOU HAVE ANY ADDITIONAL QUESTIONS.
WHAT IF THERE IS AN ERROR ON MY SHIPPING ADDRESS?
PLEASE CONTACT CUSTOMER SERVICE AS SOON AS POSSIBLE WITH THE CORRECT ADDRESS INFORMATION SO WE CAN TRY TO CATCH THE ERROR BEFORE THE PACKAGE IS PROCESSED.IF WE ARE UNABLE TO CATCH THE ERROR IN TIME, PLEASE CONTACT THE COURIER.
HOW CAN I TRACK MY ORDER?
ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION. PLEASE ALLOW 48 BUSINESS HOURS FOR THE TRACKING TO UPDATE.
HOW LONG UNTIL MY ORDER SHIPS?
PLEASE ALLOW 2-4 BUSINESS DAYS FOR YOUR ORDER TO SHIP. IN THE EVENT THAT THERE IS A DELAY OUR CUSTOMER SERVICE TEAM WILL REACH OUT WITH MORE INFORMATION VIA EMAIL OR TEXT MESSAGE.
WHERE DO YOU SHIP?
WE SHIP DOMESTICALLY. PLEASE HAVE A LOOK AT SHIPPING RATES AND TAXES DERIVED FROM YOUR ORDER FOR GEOGRAPHICAL SPECIFICS.
BY PLACING AN ORDER WITH US, YOU AUTHORIZE US OR OUR DESIGNEE TO FACILITATE SHIPMENT TO YOUR ADDRESS IN THE UNITED STATES.
WHAT IS THE REFUND POLICY?
ALL SALES ARE FINAL.
PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE.
HOW DO I CARE FOR MY CANDLE?
TRIM THE CANDLE’S WICK TO ¼” BEFORE EVERY BURN AND ALLOW THE CANDLE TO BURN FOR A MINIMUM OF 3-4 HOURS TO PREVENT THE WAX FROM TUNNELING. THIS IS ESPECIALLY IMPORTANT FOR THE FIRST BURN.
WHAT ARE THE CANDLES MADE OF?
ALL CANDLES ARE MADE FROM A LUXE COCONUT WAX. PARABEN FREE, PHTHALATE FREE, VEGAN, NON-TOXIC INGREDIENTS.
WHAT PAYMENT METHODS ARE ACCEPTED?
We ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER.
WHAT IF I HAVE MORE QUESTIONS?
PLEASE REACH OUT TO CANDLESTORES' CUSTOMER SERVICE amarcompany.2021@gmail.com
FOR ANY FURTHER QUESTIONS.
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