Amar Candle Co. respects the privacy of our customers and the users of our website and has instituted the policies and practices described below to ensure that your personal information is handled in a responsible manner. Our online privacy policy describes the types of personal information we may collect from you when you visit our website, how we use this information, and when we share it with third parties or our affiliated brands. The information on this website and our privacy policy are subject to change from time to time. Any material changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it. By using our website, you consent to the collection and use of this information by Amar Candle Co.
Our policy was last updated on September 2, 2021.
The Amar Candle Co. collects data that you provide on amarcandleco.com by visiting our website or through transactions, email registrations, sweepstakes, contests, or online memberships, or through phone, and mail that you submit.
Amar Candle Co. may collect and store two types of information: "personal information" and "automatic information."
Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number, and expiration date used for transactions, and an assigned password to protect your privacy.
Automatic information is information that we may collect automatically whenever you interact with this website such as your IP address, the type of computer you use, the web browser you use, and the web page that linked you to our site. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information. Automatic information also includes "cookies" and "web beacons".
A "cookie" is a small text file that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the site you visit, cookies allow us to present information, products and services that are of personal interest and make our website more efficient. Some of the ways we may use cookies include enabling your log-in, identifying your shopping carts, tracking where you travel on our websites and what you look at and purchase, and for marketing testing and product recommendations.
Most browsers are initially set up to accept cookies but allow you to change your browser so that it will not automatically accept cookies. Various browsers have different ways to inform you when a cookie has been sent to you, limit the kinds of cookies that can be placed on your computer and let you delete cookies. Please refer to your browser instructions or help screen to learn more about these functions. Additionally, if you have a Flash player installed on your computer, flash cookies may be stored. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not necessarily remove Flash cookies. The latest versions of many browsers let you control or delete Flash cookies through the browser's settings. If you use an older version of one of these browsers, upgrade to the most recent version, and set it to update automatically. However, if you delete or remove cookies, it is possible that some portions of the site may not function as intended.
"Web beacons", also known as clear GIFs or single-pixel GIFs, or similar technologies are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter or message.
We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.
Amar Candle Co. uses this information to confirm and process sales transactions or to contact you with questions or communications about your order, or to respond to your customer service inquiries.
Amar Candle Co. also uses this information to enhance and personalize your shopping experience online, to communicate with you for marketing and promotional purposes including via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or by phone.
Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore, any information you transmit to us is sent at your own risk.
However, when you place an order online, we use encryption technology, such as Secure Socket Layer Technology ("SSL"), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Amar Candle Co.
No, Amar Candle Co. does not sell, rent, or trade with third parties any personal information you provide to us online, nor do we share such information with third parties. We may disclose personal information about you to third parties who provide services to us and who agree to maintain the confidentiality of such information in accordance with this privacy policy and use the information only in connection with the services they provide. These third parties may provide a variety of services to us including, without limitation, hosting our website, assisting us in fulfilling your transactions and customer service inquiries, managing, and updating your customer information record in our database, deploying our emails and promotional offers to you, or fulfilling your request to unsubscribe from our email. We also use third party vendors to assist us in better understanding how people use our site, including measuring the effectiveness of our advertising. We and our vendors may place cookies and web beacons on your computer to collect information such as the IP addresses of our visitors' computers, the state and zip code from which our visitors come, which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic is driven by banner ads and e-mails. We do not authorize those third parties to make any other use of your information except on an aggregate, non-personal basis (in other words, the information will not be identified with you).
We may use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity. We may match information collected from you at our website with information obtained collected from other sources or third parties.
From time to time, we may partner with a co-sponsor to conduct a contest, sweepstakes, or other promotional event. In those situations, each of the participating web sites may collect or receive personal information from you and will have the right to use your personal information in accordance with their own policies.
We may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.
We may also disclose personal information when we reasonably believe that the law requires it. We might sell or buy subsidiaries, or business units. In such transactions, personally identifiable information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy. Also, in the unlikely event that assets of Amar Candle Co. are sold, personal information may be one of the transferred assets.
CAN I UNSUBSCRIBE?
Yes. Amar Candle Co. honors requests to unsubscribe from receipt of emails, not only for promotional emails that Amar Candle Co. sends, but also for emails about Amar Candle Co. that we permit other companies to send to their own list of subscribers. Please note that you may continue to receive emails from Amar Candle Co. until such requests become effective.
While you are using this website, you may be linked or directed to other third-party sites outside of the website that are beyond our control. Each of these third parties may have a privacy policy different from ours. For example, you might click on a link or banner ad that will take you off the website. These links and banners may take you to sites of advertisers, sponsors, and co-branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.
***Your order will currently take approximately 4-8 business days to process and then ship out. We are continually updating our operational processes to increase production and shorten order fulfillment times.
*Order pickups are offered via curbside pickup only and customers are required to wait for an email confirmation before arriving to pick up their order.*
Payments
We accept Visa, MasterCard, Discover, American Express, and PayPal. Payment is due at time of purchase.
Payment Verification: You may be asked to provide additional information, a copy of the driver’s license or state issued ID for the credit card holder, and/or we may need to verify the credit card number and contact the credit card company for charge verification to prevent fraud.
When making a payment via credit card: Please ensure that ALL your information was entered correctly. Please especially make sure that the billing address and zip code matches what is on file with your credit card's issuing bank EXACTLY (including any abbreviations or punctuation). If this information is correct and your card is declined, please contact your credit card company.
If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds.
Shipping
Please plan ahead and order your candle making items well in advance of when you will need them. We have no control over how long FedEx, UPS or the USPS will take to get your package to you.
Processing & Transit Time - **We are currently experiencing longer than usual lead times & order delays. Please see the top of this page for details**
For your convenience, you can check general transit times below (please enter origin zip code 90043).
For the US Post Office: https://www.usps.com/priority-mail/map/
For FedEx: http://www.fedex.com/grd/maps/ShowMapEntry.do
For UPS: http://www.ups.com/maps
Additional Shipping Costs
Please note that we may bill you prior to shipping your order for additional shipping funds if our online shipping calculator did not produce an accurate quote. Our online shipping calculator is accurate most of the time, however we do reserve the right to collect additional money to ship your order for any reason. The most common reason is for lightweight orders that have large dimensions, such as glass jars and tin containers. We will never ship your order without collecting all necessary shipping funds beforehand.
Shipping Methods
We reserve the right to change the shipping method for your order at any time to allow for accurate coverage of shipping and packaging charges or to better suit the needs or requirements of the content shipped. Occasionally we will upgrade shipping to a faster service, without an additional charge, but this is not common or guaranteed and is only done under certain circumstances. We currently ship to all 50 states in the US** and internationally**. All orders are shipped via USPS, FedEx or UPS. ***We are currently experiencing delays with order fulfillment & shipment. Please see the top of this page for details**
PLEASE NOTE: Unless specifically requested by you, the customer, we can authorize shipping carriers to release your package(s) without a signature at the delivery destination. If your package status shows delivered and you did not receive your package, it may have been stolen. We are not responsible for stolen packages. A delivery status releases us from all liability. If you would prefer signature delivery, you must put this in the comments section at checkout or give us a call before placing your order. Please note: We reserve the right to require signature delivery for any package at any time for any reason at our discretion.
Orders Not Received
If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.
PLEASE NOTE: Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. We advise you to contact the courier if you notice any damage to your items. Also, some wax is heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the wax.
UPS customer service: 1-800-742-5877
FEDEX customer service: 1-800-463-3339
USPS customer service: **we advise you to call your local post office** 1-800-275-8777
***All reports of lost orders must be provided to us, Amar Candle Co. within 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package.
Order Mistakes/Errors Upon Receipt of Package
***Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported to Amar Candle Co. within 5 days of receipt/delivery. We may require proof of error. We will not be able to make any adjustments after this time.
Items Missing
Our orders are triple checked by our team before they leave our warehouse. We also double check the weight of all items in an order against the weight recorded at shipping. Please completely unpack everything and thoroughly search inside the box (and among packing materials such as peanuts) before calling us about a missing item.
Adding Items to An Order, Cancelling Orders (or changing an order in any way)
There is a fee of $3.50 to change or cancel any order after it is placed online. Orders that have entered a "Processing" status are unable to be modified. This is to ensure timely processing of all orders. We cannot guarantee that we can cancel, modify, or combine orders that were placed separately into one shipment. It may be possible to combine shipping on multiple orders if we are notified immediately after the first order was placed, but it is not guaranteed. Please email us at amarcompany.2021@gmail.com to inquire on combining shipments.
Product Pricing, and Information
Our products are only meant for the purpose stated. None of our products should be used by children.
It is our goal to ensure our product pricing and information listed is up-to-date and accurate, however we are not responsible for any errors or omissions on our site. We reserve the right to cancel an order or items within an order where the pricing is found to be incorrect for any reason. Prices are also subject to change without prior notice due to fluctuations in market conditions.
International Orders
We are NOT responsible for any items/packages that do not get through customs. We are also NOT responsible for any taxes, duties or other fees associated with international shipping. All international orders are insured up to $100 automatically. In the event of a lost or damaged package, please contact us as soon as possible. We may require additional information or bank wire payment on some international orders.
UPS to Canada:
“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”
Order Pickup - **PLEASE WAIT FOR AN EMAIL CONFIRMATION THAT YOUR ORDER IS READY FOR PICKUP.
Order Cancellations
We, Amar Candle Co. reserve the right to cancel an order at any time for any reason.
If you need to cancel an order, please email us immediately at amarcompany.2021@gmail.com.
If the order has not shipped, we will cancel it at no charge to you. If the order has already shipped, our standard return and refund policy becomes effective.
Returns/Refunds
Due to the nature of our products, we do not offer returns of refunds
Tax Exemption
To become tax-exempt please submit a request via the Contact us form. You will need a state issued resale certificate. Once your request has been received, we will email a blank Streamlined Certificate of Exemption that will need to be completed and signed. Once we have received all required documentation, we will adjust your account to a tax-exempt status for the state you have requested. Please note that processing of tax-exemption paperwork can take up to 4 days depending on the number of exemption requests submitted.
***Unfortunately, we are unable to refund taxes paid on orders placed before a tax exemption has been applied to an account. If you notice that taxes are applied to your order after an exemption has been applied, please contact our customer service team before placing your order.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amar Candle Co. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Amar Candle Co. and protected by U.S. and international copyright laws. All software used on this site is the property of Amar Candle Co. or its software suppliers and protected by United States and international copyright laws.
Disclaimer
THIS SITE IS PROVIDED BY AMAR CANDLE CO. ON AN "AS IS" AND "AS AVAILABLE" BASIS. AMAR CANDLE CO. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AMAR CANDLE CO. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMAR CANDLE CO. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM AMAR CANDLE CO. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AMAR CANDLE CO. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR ANY PRODUCTS, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Copyright © 2024 Amar Candle Co. - All Rights Reserved.
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